FAQs

Do you have any Memberships that include no games as I live in a non-game area?

Yes, our non-ticked Club Membership is perfect for fans who cannot attend any matches, but still want to support the Nix.

A non-ticketed Club Membership includes:

  • Reward and recognition pack, including scarf, lanyard, fixture magnet and bumper sticker. Kid’s pack for Junior Memberships.
  • Up to date information, behind the scenes details from the Club and Member’s-only offers.
  • 20% discount on any Wellington Phoenix home matches.

 

Any options for Australia based Nix supporters?

We offer a Membership for Australian supporters based in NSW. Our Australian Membership gives you 4 tickets to any or all of the Phoenix’s away matches in NSW. Choose 4 tickets to one match, 2 tickets to 2 matches, or attend all 4.

Benefits of this Membership include:

  • 4 tickets to 4 Wellington Phoenix matches during the 2018/19 A League played in NSW.
  • Reward and recognition pack, including scarf, lanyard, fixture magnet and bumper sticker. Kid’s pack for Junior Memberships.
  • Up to date information, behind the scenes details from the Club and Member’s-only offers.

 

Does a Membership come with any perks?

Our Memberships come with a range of excellent benefits.

For a full list of benefits associated with each of our Memberships, please visit here

This season, Wellington Phoenix have teamed up with Hell Pizza to bring all Season Ticket holders a free gourmet pizza! Any full-season adult, junior, concession and student Membership will receive a free gourmet snack pizza, and Family Memberships will receive a double gourmet pizza.

 

How do I renew my Membership?

Simply click on the ‘login’ tab, on the top menu, enter your username and password, and your renewal package will be available to view.

 

I can’t remember my username – help!

Your username will most likely be your email address or your Member number.

If you are having problems remembering your username, please email members@wellingtonphoenix.com.

If you know your username and wish to reset your password, click on the ‘forgotten password’ prompt on the login page, and enter your username to reset. An email will be automatically sent to you with a link to reset your password.

 

How old is a Junior Member?

A Junior Member is a child that is 15 years or younger as at 30 July 2018. Children under the age of 5 can accompany an adult on a paying ticket for free.

 

What is a Concession?

A Concession applies to high school students 16 years or older, super annuitants and Veterans with a SuperGold Card. Members who purchase a Concession Membership must bring valid ID to present upon entry to the venue.

 

What is a Family Membership?

A Family Membership is two adults (over the age of 16) and two children (under the age of 16). A family Membership can also be one adult and three children.

 

How long do I have to renew my seat?

Current Members have one month from 13 August to renew their seat. From 14 September, all unrenewed seats will become available and new Member seating will be allocated.

 

How do I ensure we get the same seats as last year?

If you are a renewing Member, your account is set to automatically renew in the same seats. If you wish to change your seats, please email phoenix@ticketek.co.nz.

 

When can I expect my Member’s card and pack to arrive?

Members cards and packs will start being mailed out at the end of September. If you purchase a Membership from October onwards, you can expect your Membership card and pack to take approximately 10 days to arrive. You will receive a notification email to advise you when your pack is on its way.

 

I have purchased an Australian Membership. How do I select which NSW matches I want to attend?

You will be contacted by our Memberships Officer regarding which matches you wish to attend. You have until 1 November 2018 to decide which fixtures you wish to attend. Electronic tickets for these matches will be emailed to you prior to each match.

 

When will Northern Memberships be going on sale?

Northern Memberships will be on sale as soon as our Auckland match is confirmed. If you are interested in being notified of the on sale date of these Memberships, please email members@wellingtonphoenix.com